Politica de envios

SHIPPING POLICY

Effective Date: September 24, 2026

Thank you for shopping with ROYALHONEYPEAK. This Shipping Policy explains where we ship, how orders are processed, and what to expect after placing an order through https://royalhoneyus.myshopline.com/.

1. WHERE WE SHIP

We currently ship within the United States, including:

- All 50 states
- U.S. territories
- APO and FPO addresses

Shipping availability may vary for certain products or destinations. If a shipping method is unavailable at checkout, the order cannot be shipped to that destination using the selected method.

2. ORDER PROCESSING

Orders are processed during our regular business hours. Our team begins handling orders after they are received and confirmed.

Order processing time is separate from transit time. During periods of high order volume, severe weather, holidays, carrier disruptions, or other unforeseen circumstances, processing or delivery may take longer than expected. If a significant delay occurs, we will provide updates by email or through the Site when appropriate.

3. SHIPPING RATES AND DELIVERY ESTIMATES

Free U.S. shipping is available on orders over $59, subject to the shipping options shown at checkout.

For orders that do not qualify for free shipping, shipping charges are calculated at checkout based on the destination, selected shipping method, order details, and applicable carrier rates.

Estimated delivery times are displayed at checkout when available. Delivery estimates include transit time and may not include order processing time. Delivery dates are estimates and are not guaranteed unless a guaranteed service is expressly stated at checkout.

4. ORDER TRACKING

When your order ships, we will send a shipment confirmation email with available tracking information. You can use the tracking number to monitor the shipment status and estimated delivery date.

If you do not receive tracking information within the expected timeframe, please contact us at purehoney@royalhoneyus.com and include your order number and the email address used at checkout.

Tracking information may take some time to update after the carrier receives the package. Once a package has been handed to the carrier, delivery updates are provided by the carrier.

5. SHIPPING ADDRESS

Please carefully review your shipping address before completing checkout. We may not be able to change the shipping address after an order has been processed or shipped.

If an order is returned to us because of an incorrect or incomplete address, we will contact you regarding available options. Additional shipping charges may apply to reship the order where permitted by law.

6. LOST, STOLEN, OR DAMAGED PACKAGES

Please inspect your package when it arrives. If the package or product is damaged, contact us as soon as possible at purehoney@royalhoneyus.com with your order number, a description of the issue, and photos of the package and product when available.

If tracking shows that a package was delivered but you cannot locate it, please first check with household members, neighbors, the delivery location, and the carrier. You should also contact the carrier directly. If the package remains missing, contact us so we can review the order and determine the next steps.

We will work with the carrier and evaluate each case individually. Resolution may depend on the carrier investigation, delivery records, order details, and applicable law.

7. DELIVERY DELAYS

We are not responsible for delays caused by events outside our reasonable control, including severe weather, natural disasters, carrier interruptions, customs or government delays, incorrect addresses, security events, or other unforeseen circumstances.

If a delay occurs, we will make reasonable efforts to provide available information and assist with the carrier inquiry.

8. CONTACT US

If you have questions about shipping, delivery, or an order, please contact us:

ROYALHONEYPEAK
1510 Cedarmont Dr
Hacienda Heights, CA 91745
United States

Email: purehoney@royalhoneyus.com
Phone: +1 347-392-8443